frequently asked questions
1. What is Label aMuse?
Label aMuse by Amruta Biyani is a luxury menswear label specialising in contemporary Indian occasion wear, including kurtas, kurta sets, jackets, Indo-Western ensembles, sherwanis and customised garments. Our designs combine Indian craftsmanship with modern silhouettes, premium fabrics and personalised styling.
2. Are your garments ready to wear or made to order?
We offer a combination of ready-to-ship, made-to-order and customised garments. The availability and estimated timeline for each product will be mentioned on the product page or communicated by our team before order confirmation.
3. Do you customise garments?
Yes. Label aMuse offers customisation and made-to-measure services for selected designs. Depending on the garment, customisation may include measurements and fit, garment length, sleeve length, neckline or collar, colour, embroidery, buttons, trims and design modifications. Our team will guide you through the available options before your order is confirmed.
4. How do I provide my measurements?
For made-to-measure orders, our team will guide you through the required measurements. For outstation and international clients, we can assist through WhatsApp or video consultation and provide measurement guidance remotely. We recommend following our measurement instructions carefully for the best possible fit.
5. Can I book a styling or design consultation?
Yes. You may contact the Label aMuse team to schedule a consultation for weddings, groom wear, family wedding wardrobes, festive occasions, custom garments or complete event styling. Consultations may be conducted at our studio or virtually, depending on your location.
6. How long does a made-to-order garment take?
Production time depends on the design, embroidery and level of customisation involved. The estimated delivery timeline will be shared on the product page or confirmed by our team before your order is placed. If you require the garment for a particular event or travel date, please inform us before placing the order.
7. Do you ship across India?
Yes. We ship across India through trusted courier partners. Once your order has been dispatched, tracking details will be shared with you.
8. Do you ship internationally?
Yes, international shipping is available to select destinations. International shipping charges and timelines depend on the destination. Customs duties, import taxes or local charges applicable in the destination country are payable by the customer unless stated otherwise.
9. Can I place an order from outside Mumbai?
Absolutely. Our outstation and international clients can complete the entire process remotely through consultation, design selection, measurement guidance, production, quality check and shipping. Our team can assist you over WhatsApp and video calls throughout the process.
10. Can I return a garment?
Returns are accepted only if the garment is received damaged, subject to our Returns & Alterations Policy. You must contact us within 48 hours of receiving the parcel. A continuous unboxing video showing the sealed parcel being opened is required to support a damaged-product return request. The garment must remain unworn, unwashed and unaltered, with all original tags intact.
11. Can customised garments be returned?
No. Customised, made-to-measure and specially altered garments are not eligible for return, except where there is a verified manufacturing issue or the garment is materially different from the specifications confirmed with you.
12. Can I return a garment if I remove the tags?
No. All original Label aMuse tags must remain attached and intact for a return to be considered.
13. What if my garment does not fit correctly?
We offer one alteration for fitting-related concerns, provided you contact us within 7 days of receiving the garment. The garment must be unworn, unwashed and unaltered by any third party. Please refer to our Returns & Alterations Policy for complete details.
14. When will I receive my refund?
For an approved damaged-product return, the garment will first undergo a quality check after it reaches Label aMuse. Once the return successfully passes QC, the refund will be initiated within 7 days of receiving the returned garment. Additional bank or payment-provider processing time may apply.
15. Can I cancel my order?
Cancellation may be possible only before production or processing has commenced. Once fabric has been cut, embroidery has begun or the garment has entered production, the order cannot be cancelled. Customised and made-tomeasure garments cannot be cancelled once production has started.
16. Will the colour look exactly the same as it does online?
We make every effort to photograph and represent our garments as accurately as possible. However, slight colour differences may occur because of photography, lighting and individual screen settings. Natural variations may also occur in handcrafted fabrics and embroidery.
17. Are variations in hand embroidery considered defects?
No. Many Label aMuse garments feature hand embroidery, hand finishing and artisanal fabrics. Minor variations in embroidery placement, beads, stones, thread work, weave or texture are part of the handcrafted character of the garment and are not considered defects.
18. How should I care for my Label aMuse garment?
Most occasion-wear and embroidered Label aMuse garments should be professionally dry cleaned only. We recommend storing the garment in a breathable garment bag, keeping it away from direct sunlight and moisture, avoiding direct perfume application on embroidery or fabric, and folding heavily embroidered garments carefully rather than hanging them for extended periods. Always follow the care instructions provided with your garment.
19. Can I order coordinating outfits for family members?
Yes. For weddings and special occasions, we can assist with coordinated outfits for the groom, fathers, brothers, relatives and other members of the wedding party, depending on the requirement and timeline. Contact our team for group or wedding wardrobe enquiries.
20. How can I contact Label aMuse?
For orders, measurements, customisation, styling, shipping or after-sales assistance, please contact the Label aMuse Customer Care Team through the WhatsApp or contact details provided on our website.
