Refund policy

Refund Policy

Refunds are processed only after the returned garment passes our quality check.

Refunds at Label aMuse by Amruta Biyani are applicable only for returns that have been approved under our Returns & Alterations Policy.

Refund Eligibility
A refund may be issued when:

  • a damaged garment has been reported within 48 hours of delivery;
  • the required unboxing video and supporting information have been provided;
  • the return has been approved by Label aMuse; and
  • the returned garment successfully passes our quality check.

Quality Check

Once the returned garment is received by Label aMuse, our team will conduct a detailed quality check. The garment must be unworn, unwashed, unaltered, free from stains, perfume, makeup, body odour or signs of use, and returned with all original tags attached.

If the garment does not meet the required return conditions, the refund may not be approved.

Approved refunds will be initiated within 7 days of receiving the returned garment, after successful QC.

Refund Timeline & Method

Once the returned garment has been received and approved after quality control, the refund will be initiated within 7 days of receiving the returned garment. The refund will ordinarily be processed to the original mode of payment.

After the refund has been initiated by Label aMuse, additional time may be required by your bank, card issuer or payment provider for the amount to reflect in your account.

Customised Garments

Customised, made-to-measure and specially altered garments are not eligible for refunds, except where there is a verified manufacturing issue or the garment is materially different from the specifications confirmed with the customer.

Return Shipping for Damaged Products

Where a damaged-product claim is verified and approved as an error attributable to Label aMuse, applicable return shipping costs will be borne by Label aMuse.

Cancellations

An order may be cancelled only before processing or production has commenced. Once fabric has been cut, embroidery has commenced, alterations have begun or the garment has entered production, the order cannot be cancelled. Customised and made-to-measure orders cannot be cancelled once production has commenced.

If Label aMuse cancels a prepaid order in exceptional circumstances, the amount paid will be refunded to the original mode of payment.