Pink to grey ombre kurta set

Crafted in premium linen satin silk, this slim fit kurta features elegant hand embroidery detailing on the neck and collar. Paired with grey straight fit pants in stretch cotton, the ensemble blends festive sophistication with contemporary style.

Returns & Alterations Policy

Returns are accepted only for damaged products, subject to the conditions below.

At Label aMuse by Amruta Biyani, every garment undergoes a quality check before dispatch. Due to the handcrafted, made-to-order and customised nature of our garments, returns are accepted only if the product is received damaged.

IMPORTANT: Contact us within 48 hours of receiving the parcel. A continuous unboxing video is mandatory for a damaged-product claim.

Return Eligibility
To raise a return request for a damaged garment:

• Contact Label aMuse within 48 hours of receiving the parcel.
  
• Provide a continuous unboxing video showing the sealed parcel being opened and the garment being removed from the packaging.
  
• Provide clear photographs of the damaged area if requested.
• Return the garment in the same condition in which it was received.
  

Condition of Returned Garment
For an approved return, the garment must:

•  be unworn, unwashed and unaltered;
  
• have no stains, makeup, perfume, deodorant, body odour or other signs of use;
  
• have all original Label aMuse tags attached and intact; and
• be returned with its original packaging wherever possible.
  

Returns will not be accepted if the original tags have been removed or detached.

Customised & Made-to-Measure Garments

Customised, made-to-measure and specially altered garments are not eligible for return. This includes garments customised for individual measurements, length, fit, sleeves, neckline or collar, colour, fabric, embroidery, design, silhouette, buttons, trims or any other customer-requested modification.

If there is a manufacturing issue or a material difference from the specifications confirmed with you, please contact our team within 48 hours of delivery so the concern can be reviewed.

Alterations

Label aMuse offers one alteration for fitting-related concerns, provided you contact us within 7 days of receiving the garment. Only one alteration cycle per garment is included under this policy.

The garment sent for alteration must be unworn, unwashed, unaltered by any third party and in its original condition. If the garment was made according to measurements provided or approved by the customer, substantial changes arising from incorrect measurements, changes in body size or a change in fit preference may attract additional alteration charges.

Handcrafted Variations

Minor variations in embroidery placement, thread work, beadwork, weave, texture or colour are characteristic of handcrafted garments and are not considered manufacturing defects. Colours may also appear slightly different due to photography, lighting conditions and individual screen settings.

Refund Policy

Refunds are processed only after the returned garment passes our quality check.

Refunds at Label aMuse by Amruta Biyani are applicable only for returns that have been approved under our Returns & Alterations Policy.

Refund Eligibility
A refund may be issued when:

• a damaged garment has been reported within 48 hours of delivery;
  
• the required unboxing video and supporting information have been provided;
  
• the return has been approved by Label aMuse; and
  
• the returned garment successfully passes our quality check.

Quality Check 

Once the returned garment is received by Label aMuse, our team will conduct a detailed quality check. The garment must be unworn, unwashed, unaltered, free from stains, perfume, makeup, body odour or signs of use, and returned with all original tags attached.

If the garment does not meet the required return conditions, the refund may not be approved.

Approved refunds will be initiated within 7 days of receiving the returned garment, after successful QC.

Refund Timeline & Method 

Once the returned garment has been received and approved after quality control, the refund will be initiated within 7 days of receiving the returned garment. The refund will ordinarily be processed to the original mode of payment.

After the refund has been initiated by Label aMuse, additional time may be required by your bank, card issuer or payment provider for the amount to reflect in your account.

Customised Garments

Customised, made-to-measure and specially altered garments are not eligible for refunds, except where there is a verified manufacturing issue or the garment is materially different from the specifications confirmed with the customer.

Return Shipping for Damaged Products

Where a damaged-product claim is verified and approved as an error attributable to Label aMuse, applicable return shipping costs will be borne by Label aMuse.

Cancellations

An order may be cancelled only before processing or production has commenced. Once fabric has been cut, embroidery has commenced, alterations have begun or the garment has entered production, the order cannot be cancelled. Customised and made-to-measure orders cannot be cancelled once production has commenced.

If Label aMuse cancels a prepaid order in exceptional circumstances, the amount paid will be refunded to the original mode of payment.